Thursday, March 06, 2014

Shared Mailbox mail sent folder

In Exchange 2013 with Outlook 2010 client, mail sent dont land in the corresponding sent folder.

For example, If John has access to shared mailbox Info@contoso.com, mail he sends with info as sender will land in his personal sent folder. This makes John and John collegues confused.

Solution:

  1. Make sure KB24591115 is installed, from 2010 so most likely. http://support.microsoft.com/kb/2459115
  2. Add this registry value on Johns computer/session
  3. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
    Name: DelegateSentItemsStyle
    Type: DWORD
    Value: 1

    Or run FixIt on https://support.microsoft.com/kb/2181579

    References:

    https://support.microsoft.com/kb/2181579

    http://support.microsoft.com/kb/2459115

No comments: