Tuesday, November 12, 2013

Can’t logoff user

Environment: Server 2008 Remote Desktop Services

Issue: User reports that they can’t login their account on Remote Desktop Services. They’re greated by Loading Notification Message which spins on forever.

Symptom: Disconnect removes user from session. But when logoff is tried nothing happens. Manually killing the only two processes associated with account doesn’t help (taskmgr, rdclip).

Solution:

  1. Check the session ID from Terminal Services Manager for the troubleaccount.
  2. Run Sysinternals Process Explorer (from http://live.sysinternals.com/procexp.exe)
  3. Add the Session ID to columns
  4. Kill the winlogon.exe that have the same Session ID as the troubled account.

Solved.

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References:

https://forums.citrix.com/thread.jspa?threadID=258251&tstart=105&start=15

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