Can’t logoff user

Environment: Server 2008 Remote Desktop Services

Issue: User reports that they can’t login their account on Remote Desktop Services. They’re greated by Loading Notification Message which spins on forever.

Symptom: Disconnect removes user from session. But when logoff is tried nothing happens. Manually killing the only two processes associated with account doesn’t help (taskmgr, rdclip).

Solution:

1. Check the session ID from Terminal Services Manager for the troubleaccount.
2. Run Sysinternals Process Explorer (from http://live.sysinternals.com/procexp.exe)
3. Add the Session ID to columns
4. Kill the winlogon.exe that have the same Session ID as the troubled account.

Solved.

References:

https://forums.citrix.com/thread.jspa?threadID=258251&tstart=105&start=15